Here’s a clean and professional Help Center structure for your physiotherapy startup. This Help Center is designed to support both patients and therapists, covering key areas such as account setup, booking, payments, sessions, and support.
You can use this content on your website or app as a FAQ/Help Section or integrate it with platforms like Zendesk, Freshdesk, or Notion Help Center.
🆘 Help Center – [Your Startup Name]
Welcome to the Help Center! Whether you’re a patient seeking care or a physiotherapist offering services, we’re here to guide you through using our platform smoothly.
🔰 Getting Started
📍 What is [Your Startup Name]?
[Your Startup Name] is an online platform that connects patients with licensed physiotherapists for online consultations and home physiotherapy sessions.
👤 How do I create an account?
For Patients: Click “Sign Up,” enter your name, contact details, and basic health information.
For Therapists: Click “Join as Therapist,” complete your profile, upload your license and certifications for verification.
🔐 I forgot my password. How can I reset it?
Click “Forgot Password” on the login page, and follow the instructions sent to your registered email.
📅 Booking & Appointments
📌 How do I book a session?
Log in to your account.
Choose a therapist based on availability, specialty, or location.
Select a time slot.
Make payment to confirm the session.
🔄 Can I reschedule or cancel a session?
Yes, sessions can be rescheduled or canceled up to 12 hours before the appointment without a fee.
Cancellations within 12 hours may be non-refundable.
⏰ What if my therapist is late or doesn’t show up?
Please wait 15 minutes past the scheduled time.
If the session doesn’t happen, you will be eligible for a full refund or reschedule.
💳 Payments & Refunds
💰 What payment methods are accepted?
We accept UPI, debit/credit cards, wallets, and net banking via secure payment gateways.
🔁 How do refunds work?
Refunds are processed within 5–7 business days.
Sessions canceled by the therapist will be fully refunded or rescheduled at your choice.
📜 Are there any subscription or package plans?
Yes! You can explore session bundles or monthly packages under the “Plans” section for better pricing.
🧑⚕️ Therapist Info
🩺 How are therapists verified?
All therapists undergo a strict verification process, including:
Valid physiotherapy license
Degree and certification review
Background check (if applicable)
🎯 Can I choose my therapist?
Absolutely! You can select therapists based on:
Specialty (e.g., ortho, neuro, sports therapy)
Ratings & reviews
Availability
Language preference
🔐 Data & Privacy
🔏 Is my medical data safe?
Yes. Your data is encrypted and stored securely. Only your assigned therapist can access your records.