Effective Date: [Insert Date] Last Updated: [Insert Date] Company Name: [Your Startup Name] (“we”, “us”, or “our”)
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our platform, which connects patients and licensed physiotherapists for online consultations and in-home physiotherapy sessions.
By using our platform, you agree to the terms of this Privacy Policy.
1. 📥 Information We Collect
We collect the following types of information:
A. Personal Information
Full name
Email address
Phone number
Gender and Date of birth
Home address (for in-person sessions)
Medical history and health-related data
B. Usage Information
Appointment history
Session feedback or reviews
Device and browser data
IP address and location (for security and regional matching)
C. Payment Information
Billing details (handled via secure third-party processors)
Payment method and transaction history (we do not store card details directly)
2. 🩺 How We Use Your Information
We use your data to:
Match patients with appropriate physiotherapists
Schedule and manage appointments
Provide secure online consultation tools
Process payments and generate invoices
Improve our platform and user experience
Ensure safety, compliance, and legal obligations
Communicate updates, health reminders, and offers
3. 🛡️ Data Security
We use advanced security measures to protect your data:
Encrypted storage and communication (SSL/TLS)
Regular security audits
Role-based access control (only authorized personnel can view sensitive data)
Despite our efforts, no system is 100% secure. By using the platform, you acknowledge this risk.
4. 🔁 Data Sharing and Disclosure
We do not sell or rent your personal data. We may share information only with:
Verified physiotherapists (only necessary medical info)
Payment processors for billing
Law enforcement or regulators (if required by law)
Internal staff for support and operations
All third parties are bound by confidentiality and security obligations.
5. 🌍 Data Retention
We retain your data as long as your account is active or as needed to comply with legal requirements.
Upon account deletion, your personal data will be securely erased within 30 days, except where retention is legally required (e.g., financial records).
6. 🎛️ Your Rights
You have the right to:
Access the information we hold about you
Request correction of inaccurate data
Withdraw consent or delete your account
Object to certain uses of your data (e.g., marketing)
To exercise your rights, contact us at: [Insert Email Address]
7. 🧠 Children’s Privacy
Our services are intended for users 18 years and older. If you are under 18, a parent or guardian must manage your account and appointments.
8. 🌐 Cookies and Tracking
We use cookies to:
Remember user preferences
Track platform performance and usage
Enhance security and personalization
You can manage cookie preferences in your browser settings.
9. 📢 Promotional Communication
With your consent, we may send health tips, reminders, or promotional offers via email/SMS. You can opt-out at any time by clicking “unsubscribe” in the message or contacting us.
10. 📝 Changes to This Policy
We may update this Privacy Policy periodically. We’ll notify you through the platform or via email before changes take effect. Continued use of the platform means you accept the updated policy.
11. 📬 Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, reach out to us:
📧 Email: [Insert your contact email] 📍 Address: [Insert your office or business address] 📞 Phone: [Optional]