📄 Terms of Use
Effective Date: [Insert Date]
Company Name: [Your Startup Name] (“we”, “our”, or “us”)
These Terms of Use govern your access and use of our platform, which facilitates online and in-person physiotherapy consultations between patients and licensed physiotherapists. By accessing or using our platform, mobile application, or services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our services.
1. 🔗 Platform Overview
Our platform connects patients with verified, licensed physiotherapists for:
- Online consultations
- Home physiotherapy sessions
We act as a technology facilitator, not a healthcare provider.
2. ✅ Eligibility
- You must be at least 18 years old or have legal consent from a guardian to use the platform.
- By registering, you confirm that the information you provide is accurate, complete, and up to date.
3. 🧑⚕️ Use of Services
You agree to use the platform only for lawful purposes, including:
- Booking consultations
- Receiving or delivering physiotherapy services
- Communicating with verified practitioners
Any misuse of the platform (abuse, harassment, impersonation, unauthorized promotion) is strictly prohibited and may result in account suspension or legal action.
4. ⚠️ Medical Disclaimer
- We do not provide medical care or advice.
- All clinical services are provided by independent, licensed physiotherapists.
- We do not guarantee outcomes and are not responsible for any health complications or injuries.
Always consult your primary care physician before starting physiotherapy.
5. 💳 Payments and Fees
- Payments must be made through the platform using approved payment methods.
- Pricing is determined by individual therapists within platform guidelines.
- We reserve the right to apply service or convenience fees, which will be clearly disclosed before checkout.
6. 🔁 Cancellations and Refunds
- Patients can reschedule or cancel sessions up to 12 hours before the appointment for a full refund.
- Late cancellations or no-shows may result in no refund.
- If a therapist cancels or misses a session, the patient is entitled to a full refund or reschedule.
7. 🔐 Privacy and Data Protection
- We collect, use, and store personal and health-related data in compliance with applicable laws.
- Please refer to our [Privacy Policy] for detailed information on data collection and usage.
8. 🧾 Account Responsibility
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree not to share your account or impersonate another user.
- You must notify us immediately of any unauthorized account activity.
9. 🛠️ Platform Availability and Modifications
- We strive to ensure the platform runs smoothly but do not guarantee uninterrupted or error-free operation.
- We reserve the right to update, suspend, or discontinue any part of the platform at any time, without prior notice.
10. 📜 Intellectual Property
- All platform content, including logos, text, software, and design elements, are owned or licensed by us.
- You may not reproduce, distribute, or modify any content without prior written permission.
11. ⚖️ Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, or consequential damages.
- Our liability for any direct damage shall be limited to the amount paid by you for the services in question.
12. 🤝 Independent Contractor Relationship
- Physiotherapists on our platform are independent service providers, not employees or agents.
- We are not liable for their actions, negligence, or misconduct.
13. 🚫 Termination
We reserve the right to:
- Terminate or suspend your account without notice for violations of these Terms.
- Terminate access if required by law or regulatory authority.
14. 📍 Governing Law
These Terms are governed by the laws of [Insert Jurisdiction/Country]. Any legal disputes will be resolved in the courts of that jurisdiction.
15. 📢 Updates to Terms
We may update these Terms periodically. Changes will be communicated via the platform or email. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.
16. 📬 Contact Us
For any questions or concerns regarding these Terms, please contact us at:
📧 Email: [Insert support email]
📍 Address: [Insert business address]
📞 Phone: [Insert contact number]